Thesis Paper Tqm

Thesis Paper Tqm-56
Previous studies have found that leadership improves operational performance [28–31], inventory management performance [30], employee performance [29, 31], innovation performance [30, 32], social responsibility and customer results [33], financial performance [34], and overall firm performance [35–37].Effective knowledge management ensures that employees obtain timely reliable, consistent, accurate, and necessary data and information as they need to do their job effectively and efficiently in the firm.It includes preventive and proactive approaches to quality management to reduce variations in the process and improve the quality of the product (cf. Knowledge and successful process management practices monitor data on quality to manage processes effectively.

Previous studies have found that leadership improves operational performance [28–31], inventory management performance [30], employee performance [29, 31], innovation performance [30, 32], social responsibility and customer results [33], financial performance [34], and overall firm performance [35–37].Effective knowledge management ensures that employees obtain timely reliable, consistent, accurate, and necessary data and information as they need to do their job effectively and efficiently in the firm.It includes preventive and proactive approaches to quality management to reduce variations in the process and improve the quality of the product (cf. Knowledge and successful process management practices monitor data on quality to manage processes effectively.

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It is recommended that firms should continue implement TQM with all variables to improve performance.

Firms should improve employees’ involvement/commitment/awareness to TQM, enhance firm structure, and provide resources to overcome the barriers that prevent effective implementation of TQM practices.

Top management commitment and participation in TQM practices are the most important factors for the success of TQM practices.

Managers should demonstrate more leadership than traditional management behaviors to increase employees’ awareness of quality activities in TQM adoption and practices [26, 27].

The aims of this work are using appropriate analytical techniques and statistical analysis methods to investigate the relationship between TQM practices and firm performances. Section 1 explains the importance and purpose of the research.

Section 2 reviews TQM practices and summarizes the results of the relationships between TQM practices and various performance measures reported by the previous studies.Section 2 also includes the proposed research model and the hypotheses related to the relationship between TQM practices and performance measures.Section 3 explains the reasons and the barriers of TQM practices.Previous studies reported mixed and ambiguous results of the relationship between TQM practices and performances.This study investigated impacts of TQM practices on various performance measures as well as the reasons and the barriers of the TQM practices of firms in Turkey.However, some authors have found negative or insignificant results [15, 24, 25].Based on the literature reviewed, we propose the following hypothesis.This study has shown that different TQM practices significantly affect different performance outcomes.Results revealed that primary obstacles that the firms in Turkey face were lack of employee involvement, awareness and commitment of the employees, inappropriate firm structure, and lack of the resources.We used a cross-sectional survey methodology in this study, and the unit of the sample was at the plant level.The sample was selected from the member firms to Turkish Quality Association and the firms located in the Kocaeli-Gebze Organized Industrial Zone.

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