Among all the business of the bank, the most important thing is the counter service.
The quality of the counter service directly reflects the strength of the bank’s overall service level and affects customer satisfaction with banking services.
Although these experts and scholars studied the bank’s customer satisfaction and built related models, however, these studies do not design processes using Six Sigma principles.
We mainly use Six Sigma management to optimize customer satisfaction.].
The customer-oriented service concept has become the company’s purpose.
Therefore, the demand for banking services by users is getting higher and higher.
The opening of the window of banks is unreasonable.
The working day is only about 60% open rate and only a 50% open rate on non-working days.
So we mainly strengthen banking business process management through Six Sigma management, to shorten customer waiting time and improve bank customer satisfaction.
Six Sigma management is a new process of a process change that reduces customer operating costs and cycles while improving customer satisfaction .