Case Study Why Xerox Invented The Benchmarking

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It is being used by agencies such as the EPA and NASA, as well as the City of Reno and the Salt Lake City and various other federal, state, and local government agencies to improve their procedures and practices.

Benchmarking is both different and similar in ways to other types of business improvement practices.

A big successful corporation who in the 1980s found itself increasingly vulnerable to competition.

By benchmarking against its competitors, Xerox found many missed opportunities some of which included; it was taking double the time to get a product to market, five times the number of engineers, four times the number of design changes, and three times the design costs.

Acting on these opportunities, highlighted by the benchmarking, resulted in overall customer satisfaction to be rated at more than 90% and country units improved sales from 152% to 328%.

Case Study Why Xerox Invented The Benchmarking Death Penalty Essay Titles

resources/casestudies/xerox-benchmarking-4Provides strong visual representation of what is working and helps to promote discussions regarding new ideas A Watermark benchmarking tool was used to investigate water consumption at The University of Derby.The term benchmarking was originally used by early land surveyors, who used the term to identify a fixed point from which all other measurements are made.In the late 1970's however, it took a broader meaning.Following this initial success, the scope of the project was increased with predicted potential savings of over £45,000 in annual water charges. Create enthusiasm to ‘do better next time’ by enabling realistic and achievable targets.Third, maintaining close communication with customers to identify and understand what they want and how they define quality.TQM works by either one of two processes, consultant-oriented TQM or project-oriented TQM.It has a particular significance in technology, where the rapid change of the business climate can leave a company out in the cold.However, governmental and non-profit organizations have begun implementing benchmarking as late as the early 1990's.Due to pressure on creating efficiency within supply chains, Klimasan, one of the biggest commercial refrigeration companies in Europe was asked to carry out a carbon footprint of their company.In addition, a benchmarking study was also carried out to enable a realistic and achievable carbon reduction target to be established.


Comments Case Study Why Xerox Invented The Benchmarking

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